Frequently Asked Questions

Orders process Monday-Saturday (excluding federal holidays), typically within 1-2 business days. We ship via USPS, UPS, or FedEx depending on your selection and destination. Flat $2.99 shipping regardless of order size. During warm months, chocolate products include ice packs to prevent melting. Condensation inside packaging is normal. Contact operations@e2efs.com for support.

Items are carefully packed in materials matching the shipment size and contents, ranging from bubble mailers to cardboard boxes. We cannot guarantee specific packaging types, but we accommodate special requests noted in your order when possible.

We include ice packs and insulated packaging seasonally. We recommend not leaving packages outside for more than 24 hours in warm weather. Please retrieve your order promptly, track your shipment, and avoid PO boxes during extreme heat.

Orders typically take 24-48 hours to process before shipping. Peak seasons may cause slight delays.

Our fulfillment center is closed on weekends and major U.S. holidays. Orders placed during those times begin processing on the next business day.

International retail shipping is not currently available. We are actively planning global expansion -- stay tuned!

Tracking numbers are sent via email or text after your order ships. Monitor progress directly through the carrier's tracking page.

Yes -- faster shipping options are available at checkout when applicable. Simply select your preferred shipping method during checkout.

Despite all precautions, if your chocolate arrives melted please contact our customer support team and we will review your case and assist you.

Address updates are possible only before your order ships. Please contact us immediately if you need a change.

We ship to PO Boxes and APO/FPO addresses when possible. During summer, we recommend a physical address to avoid extended warehouse storage time.

We run periodic promotions and minimum-order free shipping thresholds. Check our website banner or sign up for our newsletter for the latest offers.

Opened packages cannot be returned. If your issue is unresolved, please contact our support team and we will do our best to help.

Check with neighbors or building management -- packages are sometimes left in mailrooms or other safe spots. You can also contact FedEx, USPS, or UPS directly regarding missed deliveries.

All sales are final due to the perishable nature of our products -- returns are not accepted. Contact operations@e2efs.com within 24 hours of delivery with your order number, issue description, and photos if you received damaged, incorrect, or missing items. We do not issue refunds for taste preferences, cosmetic imperfections, or failure to retrieve packages promptly.

That is natural "chocolate bloom" caused by temperature or humidity changes. Fat bloom (cocoa butter rising to the surface) or sugar bloom (surface sugar dissolving from moisture) can affect appearance -- but not safety or taste when the product is stored properly.

Yes, absolutely. Bloom is purely cosmetic and does not indicate spoilage. They are still safe and delicious when stored in a cool, dry place.

JP Chocoballs may contain tree nuts (almonds), peanuts (select flavors), soy (lecithin), and dairy (milk chocolate varieties). Always check each product package for the most accurate allergen and ingredient information.

We use real roasted nuts and fruits, which naturally vary in size and shape. The individual chocolate coating process creates normal variations -- this is part of what makes each piece unique.

Store between 16-20 degrees C (60-68 degrees F) in a cool, dry place away from direct sunlight and heat sources. Avoid sudden temperature changes to prevent bloom.

You can, but moisture may cause sugar bloom when they return to room temperature. If refrigerating, use an airtight container first. Chilling gives a firmer chocolate bite.

Yes -- our almonds and peanuts are pre-roasted to maintain their crunch. High humidity can soften texture over time, so proper storage is key to keeping them crispy.

Yes. We use real cocoa, real roasted nuts and raisins, and natural flavors. Our products contain no artificial colors and no added preservatives.