Order Processing & Fulfillment
We process and ship orders Monday through Saturday, excluding U.S. federal holidays. Orders are typically fulfilled within 1–2 business days from the date of purchase.

Shipping Methods
All orders are shipped via USPS, UPS, or FedEx, depending on the shipping method selected and the destination. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Costs
Shipping costs are $2.99 across the board for any size of the order to keep our customers happy! Depending on the size of the order and the destination, carrier varies. 90% of our orders are shipped by USPS, UPS and FedEx.

We're planning to add express shipping option in the future.

Our chocolate-covered products are heat-sensitive.
During the summer season, we include two ice packs with every order to help prevent melting during transit. You may notice some condensation inside the packaging — this is normal and does not mean the product is damaged or wet.

Please Note:
Despite our best efforts, we cannot guarantee that items won’t melt or spoil during shipping due to heat exposure. Because of this, we do not offer refunds or replacements for melting caused by transit conditions.

To help protect your order:

• 
  📦 Choose a faster shipping option at checkout if available (e.g., Express or 2-Day ***Not available at this time but coming soon before the summer***)
  
• 
  🚚 Be sure to retrieve your package promptly upon delivery.
  
• 
  📬 Consider shipping to an address where someone can accept it right away (e.g., work or home with someone present).
  

Thank you for understanding and helping us ensure you receive our products in the best possible condition!

Shipping Delays
We are not responsible for delays caused by the carrier or weather conditions. However, if your package is significantly delayed, please contact us and we will assist where possible.

Customer Support
For any questions about your shipment, please contact us at operations@e2efs.com.

During hotter seasons, we includeice packs and insulated packagingto help keep
the product cool in transit.
However, even with ice packs, we do not recommend leaving packages outside for
more than 24 hours in warm weather.
To ensure the best condition:

• Bring the package indoors as soon as it arrives
• Track your shipment and plan for someone to receive it
• Avoid shipping to PO boxes during extreme heat

Orders typically take 24–48 hoursto process before shipping.
During peak seasons, there may be a slight delay, but we always do our best to get
your package out quickly.

Our fulfillment center is closed on weekends and major U.S. holidays.
Orders placed during those times will begin processing on the next business day.

At this time, we do not offer international shipping for retail orders.
However, we’re working on expanding globally soon — stay tuned for updates!

Once your order ships, you’ll receive a tracking number by email or text.
You can monitor delivery progress directly through the carrier’s tracking page.

Yes, we offer faster shipping options at checkout when available. We leave it for the
customers to choose their own shipping methods.
This is especially recommended during warm weather to reduce time in transit.

While we take every precaution with ice packs and insulation, once the package is
delivered, external temperatures can still affect the product.
If your order arrives melted or damaged, please contact customer support — we’ll
review the issue and assist you.

We can update your address only if the package has not shipped yet.
Please contact us as soon as possible to request changes.

We ship to PO Boxes and APO/FPO whenever possible.
However, during summer months, we recommend using a physical address to avoid
extended time in hot warehouses.

From time to time, we offer free shipping promotions or minimum-order thresholds.
Check the banner on our website or subscribe to our newsletter for the latest updates.

Because chocolate is a perishable item, we cannot accept returns of opened packages.
If there’s any issue with your order, reach out to our team — your satisfaction is our
priority.

First, check with neighbors or building management.
Packages may also be left in safe spots (mailrooms, delivery lockers, porches).
Carriers that we arrange with is FedEx, USPS, and UPS 90% of of the time depending on the destination. We encourage the customers to contact them directly for the missed deliveries.

Due to the perishable nature of our products, all sales are final. We do not accept returns.

If your order arrives damaged, melted, or incorrect, please contact us within 24 hours of delivery at operations@e2efs.com with:

• 
  Your order number
  
• 
  A description of the issue
  
• 
  Clear photos of the product and packaging
  

We may offer a refund or replacement at our discretion for the following:

• 
  Items damaged in transit
  
• 
  Incorrect or missing items
  
• 
  Products spoiled or melted upon arrival
  

We do not offer refunds for taste preference, minor cosmetic imperfections, or failure to retrieve the package promptly.

This is a natural effect called chocolate bloom, which happens when chocolate experiences temperature or humidity changes.
There are two types:

• Fat Bloom: Cocoa butter rises to the surface after temperature fluctuations.

• Sugar Bloom: Moisture dissolves surface sugar that later recrystallizes.

Bloom may affect appearance but does not affect safety or taste when stored properly.

Please find more information at:

https://jpjohnpaul.com/blogs/news-chews/chocolate-storage-tips

Yes. Bloom is purely cosmetic and doesnotindicate spoilage or contamination.
If stored in a cool, dry place, the product remains perfectly safe and delicious.
Please find more information at https://jpjohnpaul.com/blogs/news-chews/chocolate-storage-tips

Our products contain:
• Tree nuts (almonds)
• Peanuts (in select flavors)
• Soy (lecithin)
• Dairy (milk chocolate varieties)

We recommend checking each package for accurate allergen and ingredient details.

We usereal roasted nuts and fruits, which naturally vary. Each piece is individually
coated, so variations in size and shape are completely normal and part of what makes
JP Chocoballs unique.

For the best flavor and texture, store them:
• Between 16–20°C (60–68°F)
• In a cool, dry place
• Away from direct sunlight and heat
• Avoid sudden temperature changes to prevent bloom

Please find more information at:
https://jpjohnpaul.com/blogs/news-chews/chocolate-storage-tips

You can, but moisture may cause sugar bloom once the product comes back to room
temperature.
If you prefer firmer chocolate, store them in anairtight containerbefore refrigeration.

Yes! We roast our almonds and peanuts before coating to lock in crunch.
However, high humidity can soften the texture over time — proper storage helps keep them crisp.

Absolutely. We use:
• Real cocoa
• Real roasted nuts and raisins
• Natural flavors
• No artificial colors
• No added preservatives

We keep it simple so you can enjoy real taste in every bite.