Shipping policy

Order Processing & Fulfillment
We process and ship orders Monday through Saturday, excluding U.S. federal holidays. Orders are typically fulfilled within 1–2 business days from the date of purchase.

Shipping Methods
All orders are shipped via USPS, UPS, or FedEx, depending on the shipping method selected and the destination. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Costs
Shipping costs are calculated at checkout based on the total weight and destination of your order. Free shipping may be available for qualifying orders as stated on our website.

Our chocolate-covered products are heat-sensitive.
During the summer season, we include two ice packs with every order to help prevent melting during transit. You may notice some condensation inside the packaging — this is normal and does not mean the product is damaged or wet.

Please Note:
Despite our best efforts, we cannot guarantee that items won’t melt or spoil during shipping due to heat exposure. Because of this, we do not offer refunds or replacements for melting caused by transit conditions.

To help protect your order:

  • 📦 Choose a faster shipping option at checkout if available (e.g., Express or 2-Day).

  • 🚚 Be sure to retrieve your package promptly upon delivery.

  • 📬 Consider shipping to an address where someone can accept it right away (e.g., work or home with someone present).

Thank you for understanding and helping us ensure you receive our products in the best possible condition!

 

Shipping Delays
We are not responsible for delays caused by the carrier or weather conditions. However, if your package is significantly delayed, please contact us and we will assist where possible.

Customer Support
For any questions about your shipment, please contact us at operations@e2efs.com.